Reference

Terms and Conditions for Your bata23 Account

These terms set out what you agree to when you open an account and use the platform — including how deposits via DANA, OVO, and GoPay are handled, what actions are permitted, and what happens when something goes wrong.

DANA, OVO, GoPay deposits coveredAccount holder obligationsJurisdiction-dependent accessWallet verification requiredSubject to periodic updates
bata23 Terms and Conditions for Your bata23 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear or you want to raise a concern about how these terms have been applied to your account, our support team handles policy queries directly. You can reach us through the channels below. For wallet-related disputes involving DANA, OVO, or GoPay transactions, include your transaction reference number so we can locate the record faster.

Live Chat Raise a terms query directly through the live chat window on the platform. Have your account ID ready so we can pull up the relevant transaction or account record without delay.
Email Support Send detailed terms or account questions to our support email. Include your registered wallet type — DANA, OVO, or GoPay — and the date of the transaction or action in question.
Account Help Centre The help centre covers common terms questions — account suspension reasons, withdrawal holds, and wallet verification steps — without needing to open a support ticket for routine queries.
HOW WE HANDLE THIS

Account Security and Policy Practices

We apply consistent rules across every account to keep the platform fair and your funds safe. These practices are built into the terms and enforced through automated checks and manual review where needed. Players in Bekasi and Tangerang access the platform the same way — through mobile login with OTP verification — and the same account security rules apply regardless of which wallet they use.

Data Handling

Account data, including wallet details for DANA, OVO, and GoPay, is stored securely and used only for transaction processing, verification, and account management as described in these terms.

Cookie and Session Policy

We use session cookies to keep you logged in during your visit and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Account Security Measures

Every login triggers an OTP check sent to your registered mobile number. If we detect an unusual login pattern, we place a temporary hold and contact you before releasing access.

Requesting Changes or Closure

To update your registered wallet, change account details, or close your account entirely, contact support through live chat or email. We process verified requests within our standard review period.

Common Questions About These Terms

The questions below cover the terms topics that come up most often — account rules, wallet transactions, and what happens when something needs to be reviewed or disputed.

Yes. All three wallet rails are covered. Once you confirm a transfer in your DANA, OVO, or GoPay app, it is treated as a submitted transaction under these terms and is subject to our standard processing rules.

We update the terms when needed and note the revision date at the top of this page. Continuing to use your account after a published change means you accept the updated terms. If you disagree, contact support.

We will notify you by the contact method on your account. Suspensions are reviewed on request — contact support with your account ID and we will explain the specific reason and next steps available to you.

Access depends on local law and is available only where participation on platforms of this type is permitted. It is your responsibility to confirm that access is lawful in your specific location before using the platform.

Contact support via live chat or email with your current account details and the wallet type you want to update — DANA, OVO, or GoPay. Verified requests are processed through our standard account review procedure.

Before releasing a withdrawal, we verify your account identity and confirm the wallet destination matches the account on record. This step is required under our terms and applies to every withdrawal regardless of amount.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.